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SBP017: What is a Key Performance Indicator (KPI)?

Roger Knocker • Jan 17, 2024

SBP017: What is a Key Performance Indicator (KPI)?


What is a Key Performance Indicator?


A KPI is a measure of performance used to measure Progress towards a target / a goal / a desired state.


A KPI is different from a metric. A metric is anything that can be measured:

  • Height
  • Length
  • Weight
  • The number Sales orders
  • The Value of fixed assets

 

A metric becomes a KPI when you link it to a goal and have a clearly defined target to pursue and evaluate against. It also needs to be assigned to someone.


Tip:

Ensure that your KPIs are aligned to goals and have clearly define targets and someone is accountable.

A man is walking through a maze with a light coming out of the door.
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