Capability Management
Performance & Capability Scorecards
August 30th, 2016 - by admin
The Capability Scorecard is based on the traditional Performance Scorecard Performance Scorecard Figure 2 In order to understand the capability scorecards we first need to re-cap the elements of a good performance scorecard as many of the characteristics have been re-used for capability. Figure 2 shows the performance scorecard for Joe who is employed as […]
Correlation between Capability and Performance
August 30th, 2016 - by admin
An improvement in capability, will lead to an improvement in performance. Outputs vs Drivers In performance management we have the idea of cause and effect. A financial KPI (Profit) is impacted by other KPIs such as Sales Volumes which are themselves impacted by Customer Satisfaction and Process Efficiencies. We also refer to these as outputs […]
Capability vs Performance
August 30th, 2016 - by admin
Capability measures the future whereas Performance measures the past. For many years, Capability has been measured as part of Key Performance Indicators [1]. In some organisations, this is explicit and formalised, but for most it’s bundled into performance management and it confuses the proper assessment of performance. In recent years, organisations have separated Key Risk […]
Key Capability Indicators (KCIs)
August 30th, 2016 - by admin
A KCI is a new type of Metric which measures the potential to perform and is therefore predictive in nature. Definition Key Capability Indicator (KCI) is the measurement of an individual’s potential to perform in a particular role as defined by management. Construct Key: adj. of crucial importance; significant (www.thefreedictionary.com/key) Capability: n. the capacity to […]