Business Process Management

Without proper business process documentation, you are driving to an unknown destination using blurred vision and inadequate directions. Of course, you may be in a hurry to get to the goal, but if you don’t know what the goal is and which turns to take, you are just wasting time and resources.

Most organisations have not clearly defined their processes and if they have done so in the past, only between 25% to 35% of managers will admit that their processes are up to date.

The reason for this is twofold:

  1. Managers find the task daunting and don’t know where to start.
  2. Managers don’t have time for this important task and leave it on the back-burner until it becomes urgent.

We’ve interviewed a number of clients and past colleagues in various management positions across different industries and they gave us 25 benefits of clearly-defined processes. Here is a summary:


It enables streamlining of processes and elimination or reduction of bottlenecks, and you can set up the business to reduce time losses and improve efficiencies. Of course, this implies saving on costs.


If the process is not open to individual interpretation, you benefit from improved business uniformity and stability, whilst also ensuring that processes and quality are not interrupted or affected.


It provides you with cross-entity efficiencies, making it easier to measure processes effectively and providing a standardised way of doing things. This clarifies the process and outcomes, leading to more logical and actionable reporting and KPIs. And with the transparency attained, the chances for misunderstandings between departments are significantly reduced. It also makes the rolling out of new IT systems easier than before.


Significantly reduces the risk of relying on particular staff members and helps manage risk effectively.


With properly defined processes, writing job descriptions becomes easier and leads to more effective communication of roles and responsibilities to employees. The simplified process is easier to understand and because everyone knows what’s expected of them, they are generally keener to take on accountability. The information is fully documented, eliminating the need for having to explain procedures a thousand times, and because everyone knows what to do, it is possible to rotate jobs. This all leads to easier performance tracking and reporting.


Using our approach, you can align the organisation with strategic direction and initiatives because it enables you to see the bigger picture, meaning that you can manage strategy more effectively. It helps you understand what you should be doing and what you should stop doing. Clearly defined processes provide business agility i.e. they make it possible to analyse and change the business very easily.

What We’ll Do for You

We will provide you with a simple methodology that any manager/supervisor can feel confident using, and a complete set of vanilla examples and templates that will get 80% of your processes defined in 20% of the usual time.

We recently helped a medium-sized company to define their processes, KPIs, roles and responsibilities within the different areas of the business, such as Sales, Marketing, Finance etc. On average, the workshops in a function took between 1.5 hours to 2.5 hours and in that time frame, we were able to clearly define the processes and produce personalised job descriptions to each individual in that business with their roles, responsibilities, processes, deliverables and KPIs.

How we’ll help

We will partner with your organisation and train managers to:

  • Define processes in a simple way.
  • Clarify roles and responsibilities.
  • Define the deliverables.
  • Measure processes with relevant process and business KPIs.
  • Implement and optimise processes.

In some cases, we can provide consulting services to help with difficult processes that need to be optimised.

Improve business performance by clearly defining business processes without the headaches normally associated with the process. Partner with us to define, implement, measure and optimise the processes.