In this episode of the Smart Business Performance Podcast, Roger welcomes Derek Kinnear and discusses the 5 Procurement Tips to move the bottom-line needle. This episode will boost your Business procurement to a whole new level! Derek is the former Managing Director of Bidvest Group Procurement since 2009. He was the Chairman managing the […]
In this of the Smart Business Performance Podcast, Roger welcomes Bryan Clayton, and discusses the entrepreneurial ventures of Bryan. He definitely will revamp your thoughts about Entrepreneurship by the end of this episode! Bryan is the CEO and co-founder of GreenPal an online marketplace that connects homeowners with Local lawn care professionals. GreenPal has […]
Do you know? Coaching can be a key driver of performance. Want to know more about coaching and how can it enhance your business performance? Our guest today, will break down everything you need to know about coaching. In this of the Smart Business Performance Podcast, Roger welcomes Clive Kaplan, the CEO of […]
People say that the topic of cold calling was dead many years ago. Or… is it? My guest today says, “false,” and by the end of this episode, you will be too! In this of the Smart Business Performance Podcast, Roger talks with Chantell Kanes, Managing Director at The Cold Calling Company. She has a […]
In this episode of the Smart Business Performance Podcast, Roger talks with Alina Miertoiu. Alina is the OKR Product Manager and a Senior Management Consultant at The KPI Institute. She has a professional background in business research, process improvement and management consulting, being involved in international strategy and performance-related projects for clients from various industries, […]
In this of the $mart Business Performance Podcast, Roger talks with Alina Miertoiu. Alina is the OKR Product Manager and a Senior Management Consultant at The KPI Institute. She has a professional background in business research, process improvement and management consulting, being involved in international strategy and performance-related projects for clients from various industries, including […]
Profit first is a way to make more profit for your business and also have predictable cashflows. In this Episode, Lee Wilson from Profit First Coaching unpacks the methodology into its core components There are 5 big ideas used in the methodology: Sales – profit = expenses Bank Profit as the first transaction […]
This is an Interview with Brad Forrest who runs very successful Graduate programs focused on data analytics: The demand for business-driven analytics is growing exponentially and organisations need a mechanism to develop people to grow and run solutions in an affordable and sustainable way. Tips Select Graduates according to a Profile that suits the […]
In previous podcasts, we spoke about the importance of balancing KPIs to avoid getting distorted results. When looking at the selection of KPIs for a team or for the overall business, there is another level of balancing to be added. The idea was first documented by Robert Kaplan & David Norton who Identified […]
When choosing KPIs for every business, team or individual, first consider who the customer is (external or internal) and what they want. You will typically find that the starting point is that they want a product or service and it can be summarized as follows: Quality – they want the product or service at the […]
KPIs should always be balanced. Why? Because, what you typically find is that if you measure one thing, that thing will improve but something else will deteriorate. For example, if I focus on. Production quantity, I might achieve the volumes I want but quality declines. Similarly, if I measure quality I […]
A common mistake I see all the time is that KPIs are set as Customer KPIs when in fact the customer doesn’t value that measurement and benefits nothing from it. For example, a sales department crafted a few customer KPIs: $ Value if Gross Profit % Gross Profit $ Value if Annuity Business $Cost […]
The most common question I get is, ” How do I choose the right KPIs?” Great question! There are millions of things that could be measured. You can only manage what you measure. So if you measure the wrong things you will manage the wrong things and not get the results you’re looking for. […]
What is a Key Performance Indicator? A KPI is a measure of performance used to measure Progress towards a target / a goal / a desired state. A KPI is different from a metric. A metric is anything that can be measured: Height Length Weight The number Sales orders The Value of fixed assets […]
In our current Economy, almost Everything is measurable. Key Performance Indicators and Key Capability Indicators play a huge role in this in the Business Performance space. In this podcast, Steve discusses Capability measurements in correlation with Performance measurements (KPIs vs KCIs) and the 4 quadrants that a person could find themselves in.
In this episode, Alan Sutton from Vat Solve explains some of the failure points that exist in the creditor’s department which leads to a loss of VAT Cashflow. Alan also explains the types of VAT anomalies that exist and how one can ensure that these are detected and corrected before they result in penalties or […]
Steve Rogers has developed – in correlation with KPI – Key Capability IndicatorsTM as a term to measure how capable someone or something is at a specific point. These KCIs differ from KPI’s in the way that Performance looks at the past and Capabilities looks at the potential for the future. In this podcast, Steve […]
Cristina is the Head of Research at The KPI Institute – an Australian company operating at international level through its regional offices in Europe (Romania), Middle East (Dubai) and South East ASIS (Malaysia). In this podcast, she discusses the details of what a Smart KPI is and what it should do. She also touches on […]
Brett Tromp is the current Chief of Financial Officer (CFO) of Discovery Health. He is very passionate about what he does and has a great belief in the values of health at Discovery. Brett has had many years’ experience and won the Young CFO of the year award in 2015. In this podcast, Brett discusses […]
Learn How to Collect Cash Faster with Chris de Zeeuw Every company must send out invoices and collect cash. As a result, Chris de Zeeuw’s company, Capisol, manages just that. They focus on client document management and automation. In other words, they focus on how to collect cash faster. Chris has many years’ experience in […]
Tips on How To Make your ERP Implementation a Success Ian has had many years’ experience in leadership from HR to Production Management and finally General Management to Production Directing to – most recently, Project Leadership on a Large-scale ERP Implementation projects. He has also had experience in Supply Chain and Business Systems Directing. From […]
How To Speed Up Business Processes with Tips from the Emergency Services: Andrew Boden is the related Business Executive of Mediclinic Southern Africa. He founded ER24 in 2000. They have approximately 2000 staff and 350 emergency vehicles around the country. ER24 is now one of the biggest emergency call centres in the Southern Hemisphere. In this […]
How To Reset Your Sales-force to Deliver This Year: Steve Rogers discusses ways in which to effectively measure and manage your Sales Force. He describes the importance of sales within the company and the extent to which Sales can be rearranged. In this podcast, learn how to reset your sales force with steps such as […]
How to identify People’s EQs to Bring out their Best: In this episode, Karen Clarke unpacks a simple system of understanding people. This is often easy to read just in their behavior and measures EQ. There are four groups of people and each will have strengths and weaknesses depending on their levels of stress. It’s […]
How To Drive Business Performance Without being the Angry Boss Wayne discusses the many reasons why ‘angry bosses’ are the way that they are. He tackles ways of reducing the frequency and level of anger while still driving Business Performance. Being an angry boss comes from insecurity as well as pride in performance. There may […]
How to Remunerate to Drive Performance: Learning how to Drive Performance in business can be tough. Thankfully, we have Bryan Love – a remuneration consultant to various international organisations in addition to private equity investors. For him, structuring remuneration to drive performance is critical. It can be difficult in business structure the work effort and […]
Data Based Decision Making: Learn how to improve your decision making based on internal data. The company, Energy Drive, has delivered exceptional financial results for their clients and themselves. Listen to our interview with their founder, Dave Betts. In this podcast, Dave describes an operational solution that delivers quantifiable ROI every single time. Listen to […]
Improve Business Performance: Roger Knocker unpacks successes that he has experienced over 20 years of helping companies through KPI’s processes. In addition, he digs deeply into insights and success stories of customers and experts. He aims to help his audience implement these strategies into their operations. He also wishes to share his experience in How to […]
Overview: For leaders looking to improve their business performance and unlock profit. Roger interviews business leaders and unpacks the successes they have achieved using the 5Ps: Purpose/Planning Performance People Processes & systems Projects It goes beyond the business results and reveals some of the secrets that led to their success. The podcast is filled with insights […]
