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Continuous Improvement: Key Focus Areas and Top 20 KPIs
Roger Knocker • Feb 12, 2024
Continuous Improvement: Key Focus Areas and Top 20 KPIs
Key Focus Areas for Measuring Continuous Improvement KPIs
Continuous improvement is essential for organisations striving for excellence in performance management. To effectively measure continuous improvement, it's crucial to focus on key performance areas that align with strategic objectives. Here are five key focus areas to consider:
1. Financial Performance:
- Monitor financial indicators to ensure the organisation's financial health and sustainability.
2. Operational Efficiency:
- Streamline processes to enhance productivity and reduce waste.
3. Customer Satisfaction:
- Measure customer feedback and satisfaction levels to drive improvements in products and services.
4. Employee Engagement:
- Track employee satisfaction, retention rates, and productivity to foster a positive work culture.
5. Quality Management:
- Implement measures to maintain high-quality standards and minimise defects or errors.
Here are some suggested Key Performance Indicators
- # Cancelled Invoices
- $ Finance Department Cost per General Ledger Entry
- $ Average Cost per IT User
- $ Employee Cost per Manufactured Unit of Measure (UOM)
- $ Employee Cost per Sales UOM
- $ Maintenance Cost per Sales UOM
- % Operating Profit Margin
- % Credit Department SG&A to Revenue
- % Finance Department SG&A to Revenue
- % HR Department SG&A to Revenue
- % IT Department SG&A to Revenue
- % Logistics Department SG&A to Revenue
- % Marketing Department SG&A to Revenue
- % Operating Profit to Total Employee Costs
- % Operating Profit to Total IT Costs
- % Operations Department SG&A to Revenue
- % Procurement Department SG&A to Revenue
- % Risk Department SG&A to Revenue
- % Sales Department SG&A to Revenue
- % Service Department SG&A to Revenue
Feel free to sign up for the KPI spreadsheet to access these and additional KPIs in a structured format that offers better context.
Watch the video below to see what you will get and how to use the KPI spreadsheet to take the guesswork out of KPIs
9 Steps to Master Successful Strategy Execution with KPIs - This piece is a detailed step by step guide on how to master strategic execution. Unlock the secrets to successful strategy execution with KPIs. Learn 9 essential steps to master effective strategic execution and achieve your goals. through actionable objectives.
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