In our current Economy, almost Everything is measurable. Key Performance Indicators and Key Capability Indicators play a huge role in this in the Business Performance space. In this podcast, Steve discusses Capability measurements in correlation with Performance measurements (KPIs vs KCIs) and the 4 quadrants that a person could find themselves in.
Steve Rogers has developed – in correlation with KPI – Key Capability IndicatorsTM as a term to measure how capable someone or something is at a specific point. These KCIs differ from KPI’s in the way that Performance looks at the past and Capabilities looks at the potential for the future. In this podcast, Steve discusses 5 KCA’s (or Key Capability Areas) that can be effectively used to measure people.
Cristina is the Head of Research at The KPI Institute – an Australian company operating at international level through its regional offices in Europe (Romania), Middle East (Dubai) and South East ASIS (Malaysia).
In this podcast, she discusses the details of what a Smart KPI is and what it should do. She also touches on how they – at The KPI Institute – do what they can to increase and maintain Performance Management and Performance Culture using tools such as Scorecards and Dashboards.
Brett Tromp is the current Chief of Financial Officer (CFO) of Discovery Health. He is very passionate about what he does and has a great belief in the values of health at Discovery. Brett has had many years’ experience and won the Young CFO of the year award in 2015. In this podcast, Brett discusses changing the role of the CFO in business and discusses 9 skills that CFO’s should have to be successful.
Learn How to Collect Cash Faster with Chris de Zeeuw
Every company must send out invoices and collect cash. As a result, Chris de Zeeuw’s company, Capisol, manages just that. They focus on client document management and automation. In other words, they focus on how to collect cash faster. Chris has many years’ experience in this industry and sees automated processes as hugely beneficial with a general 10% improvement in the debtor’s collection process and, in addition, 50% less costs. Capisol prides itself in a holistic view of improving cash collection processes to their best speed. They also aim to improve efficiency, from documents to staff. In this episode, we learn the five principles that they base their solution on.
Tips on How To Make your ERP Implementation a Success
Ian has had many years’ experience in leadership from HR to Production Management and finally General Management to Production Directing to – most recently, Project Leadership on a Large-scale ERP Implementation projects. He has also had experience in Supply Chain and Business Systems Directing. From Ian’s experience, in this podcast, we are happy to be learning tips on how to make your ERP implementation a success.
How To Speed Up Business Processes with Tips from the Emergency Services:
Andrew Boden is the related Business Executive of Mediclinic Southern Africa. He founded ER24 in 2000. They have approximately 2000 staff and 350 emergency vehicles around the country. ER24 is now one of the biggest emergency call centres in the Southern Hemisphere.
In this Podcast, listen for tips on how to speed up your Business Processes by hearing Andrew compare Business to Emergency Services.
How to identify People’s EQs to Bring out their Best:
In this episode, Karen Clarke unpacks a simple system of understanding people. This is often easy to read just in their behavior and measures EQ. There are four groups of people and each will have strengths and weaknesses depending on their levels of stress. It’s imperative to be able to read where people are at so that you can bring out the best in them and in yourself. The applications for this are huge in the workplace e.g. getting more out of your people, making that elusive sale or helping yourself to be in the right space most of the time and deliver more with less effort.
How To Drive Business Performance Without being the Angry Boss
Wayne discusses the many reasons why ‘angry bosses’ are the way that they are. He tackles ways of reducing the frequency and level of anger while still driving Business Performance. Being an angry boss comes from insecurity as well as pride in performance. There may be a right time to be an angry boss, but it cannot be constant. Here’s how to find the balance.
Learning how to Drive Performance in business can be tough. Thankfully, we have Bryan Love – a remuneration consultant to various international organisations in addition to private equity investors. For him, structuring remuneration to drive performance is critical.
It can be difficult in business structure the work effort and reward it properly. At an executive level, it’s necessary to provide a pull-back to get them to focus less on themselves and more on the impact of their policies on remuneration.
In this podcast, learn Bryan’s 5 steps to drive performance through remuneration.
Learn how to improve your decision making based on internal data. The company, Energy Drive, has delivered exceptional financial results for their clients and themselves. Listen to our interview with their founder, Dave Betts. In this podcast, Dave describes an operational solution that delivers quantifiable ROI every single time.
Listen to the importance that Dave puts on project management, data-based decision making, empowering his technical team, and communication, communication, communication.
Roger Knocker unpacks successes that he has experienced over 20 years of helping companies through KPI’s processes. In addition, he digs deeply into insights and success stories of customers and experts. He aims to help his audience implement these strategies into their operations. He also wishes to share his experience in How to Improve Business Performance.
He introduces the format of the Smart Business Performance Podcast and provides a high level performance framework in which future episodes will unpack with their respective guests.
In this episode a 5 point framework is provided that groups the different types of performance.
For leaders looking to improve their business performance and unlock profit.
Roger interviews business leaders and unpacks the successes they have achieved using the 5Ps:
Processes & systems
It goes beyond the business results and reveals some of the secrets that led to their success. The podcast is filled with insights and tips that you can easily replicate in your own organization.
How the free CPD points work:
Many professions allow their members to listen to podcasts and claim the time for CPD points. (NB You will need to confirm eligibility of these hours your own professional body – each body has their own rules).
There must however be evidence of this. We have 2 steps to complete which will enable us to verify that you have listened to the podcast:
1) Download the 1 page PDF document that has the key points from the podcast. You will be asked for your email address and podcast key points will be emailed to you for reference purposes. (You can use this as reference material)
2) Each episode has a 4 question quiz and the questions are very simple provided you have listened to the podcast. The questions are not intellectual and you wont be able to guess them, but if you have listened to the podcast, you will find them very easy to answer. If you don’t achieve 75% for the quiz you can retake it until you do. You will immediately get an email with the score which you can keep for your own records.
In addition to the above documents being emailed to you, we will send out a transcript of all the assessments you have successfully completed which you can submit to your professional body as independent verification.
These are some of the topics planned for the future Podcasts:
1. Purpose and Planning
Do strategic planning
Document a strategic plan
Define a mission statement
Define a vision statement
Set stretch targets that are still reasonable
Integrate your planning across all functions
Reduce the budget cycle time
Improve the accuracy of sales forecasts
Create more relevant costing models
Improve Revenue planning
Do Capex planning
Know what tools can assist with business strategy
2. Performance (Including Data Analytics)
Identifying the right KPIs for your:
What to do with KPIs not in a system?
Automating more KPIs
What Dashboard tools are out there?
What BI tools are low cost or free?
Automating Reports and Analysis
How to reduce costs in your business without breaking it
How to get on top of Working Capital
What is Customer Experience and what value does it add?
3. People Performance
How to Recruiting smarter
How to remunerate to enhance performance,
Methods for Improving the Sales force effectiveness
How to train to impact performance
How to make the most of appraisals
Developing the right capability deliver on the business strategy
What is the Evolving Role of the Strategic CFO?
4. Process & Systems Optimization
Where to prioritize your business optimisation efforts,
How to document your processes,
How to measure business processes,
Identifying operational risks,
How to improve financial controls
How to monitor Processes and Financial Controls continuously
Improving Master Data
How to choose an ERP system
When do I need to upgrade my ERP system?
How to quantify the benefits of a new ERP system or more modules of an existing one.
5. Project & Initiatives
What simple tools are there for managing projects?
Key skills for non Professional Project Managers to Master